Some people do not follow this method. Some people make other people do their dirty work for them. Some people make their husbands return their make-up. And with that in mind, I will begin this story. As always this happened during a weekday afternoon at everyone's favorite place for beauty, Flta.
An average guy approaches the cashwrap, a little shorter, glasses, very average. He puts down two products, one an expensive concealer, and an expensive face wash. Now at Flta, we have a 60 day return policy, and 80% of the product has to be left, and it even says so on the back of your receipt and on that weird mat thing that is right by the cash register. The man has the receipt, and i ring for a manager to turn the key for me to process the return. He has the receipt and the date puts the return just before the 60 days. I check the face wash, it's a little low... the concealer is the same. I show them to the Big Lady Manager on duty, and she says that we cannot take back the concealer and that we would take back the face wash.
"Sir, I'm sorry, but I can't take back the concealer, but i can take back the face wash." I inform him. "So i guess satisfaction isn't guaranteed?" he says defensively. Now I should mention that the office where my Big Lady Manager is sitting is right next to the register and the door is open, there is also a window, so she can see and hear clearly. "I'm sorry?" I was actually very surprised by this reaction. "It says here that satisfaction is guaranteed" as he points to that stupid mat that no one ever reads. "Well, we can't accept thing that have less than 80% of the product and this concealer has been used too much so we can't take it back, but my manager says the face wash is okay, so I can just return that for you." Let me put it this way, this guy ordered a burger and fries, and ate 2/3 of the burger, then 1/2 of the fries, and then he calls over the waiter and says "I didn't like it, I'm not paying for it. You can't do that, so you can't return used products!!!! I MEAN COME ON
"Well what is my wife supposed to do?" Um I don't fucking know and I don't fucking care! "Well if she has any questions she can come in and return it and we can find something else for her." OR tell your fucking lazy wife she needs to return her own shit, especially makeup....I mean come on dude. "Thanks for nothing." and he takes his half used shit and leaves. Fine. Whatever. Wow, you showed me.
Some time passes and the phone rings, and Big Boss Lady answers. She was next me, so I heard the whole conversation. This is what her half was:
Well ma'am the products were more than half gone, and our policy is that 80% of the product has to be left.
Ma'am she was not rude.
Ma'am I heard the whole transaction.
Ma'am you weren't here.
I understand but ma'am you weren't here and she* was not rude. *(one guess who she's talking about!)
I will make an exception, and he can come back in the store and I will return the product.
He called his wife and told her I was mean to him... so she called and defended her little hubby wubby man. Literally 5 minutes later, he's back. Not only is he back, but he has an attitude like, "yeah don't fuck with me bitches. you're returning my shit now!"
Really. Really dude? You feel good about yourself. You're in a makeup store in the middle of the afternoon on a weekday, and you're wife just called and defended your ass, because you couldn't.
I'll tell you what I couldn't do, I couldn't look at him in the eye again without laughing. Big Lady Manager had to ring him up. I mean he probably had a lot on his plate that day, next he had to go to Victoria's Secret and return the bra that just keeps digging into his, I mean her side... he hates it when that happens.
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